Welcome to Maynard Court & Nazeing Valley Health Centre
GP Surgery Patient Information Guide 2021
CORONAVIRUS (COVID-19) information - now listed under 'Further Information'
Update on Surgery 're-opening' 2021- you may have seen on the news that from Monday 17 May 2021, doors at GP practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available for those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.
GP practices are now being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe.
As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands for our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.
We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.
Face masks mandatory in General Practice
We need to continue to do what we can to keep people safe from catching Covid-19. One way we can all help with this is by continuing to wear a face-covering in our practice and we are asking all patients to do that, as well as our staff. Keeping our staff safe is essential to keep operating efficiently.
We are also continuing to make sure we don’t have large numbers of patients in our waiting areas and on the premises – again this is about reducing the chance of infection when there are rising rates in the community.
The various measures we have taken, including increased use of personal protective equipment, patients wearing face masks, holding more virtual consultations, social distancing and extra premises cleans have helped protect staff, patients and visitors over the past year. Taking these steps has also enabled us to continue providing many of the non-urgent services that would otherwise have been postponed.
We want to make sure you can all be confident about accessing or visiting local healthcare services safely.
Thank you for your understanding and your cooperation with this – it makes a huge difference.
COVID-19 SAFE. We have successfully completed our COVID-19 Safe Assessment. Maynard Court - Covid Secure Certificate Nazeing Valley H/C - Covid Secure Certificate
Getting a face-to-face appointment - we would like to thank all our patients for their patience and support over what has been a challenging year for all.
The practice has remained open throughout the pandemic and seeing our patients is important to us. However, like other services we have to operate in a different way that is safe for you and our staff.
To make sure you get the appointment you need with the most appropriate health professional, we ask that you bear with us a little longer. We are experiencing a high demand for appointments which means it may take longer to get through to us on the telephone.
When we speak to you on the telephone, our receptionists need to ask you about your medical enquiry. They are trained to understand what you are calling about and who may be best placed to help you and how. Your call will be confidential. You may be offered a telephone or video consultation if appropriate. The appointment may be with a GP, nurse or another health professional who is best suited to speak to you about your specific medical enquiry. You will be offered a face-to-face appointment if appropriate.
Social distancing and hand hygiene guidelines are still in place, so we need to make sure the face-to-face appointments we offer you are done in a safe way.
Please also remember you can call NHS111 or see your pharmacist, who may be able to offer you advice and treatment for minor illnesses without an appointment. They will ask you to call us if they think you need to speak to a doctor.
PATIENTS PLEASE NOTE
Collecting of forms or letters from Surgery Reception patients please note, collecting of any forms or letters from reception is between 1-2pm or 5-6pm each day please.
GP letters regarding ‘Shielding / Mask Exemption’. We will not be issuing any letters regarding shielding or mask exemption. Please visit website gov.uk for further information.
Email us for non-urgent queries (prescription requests, requests for paperwork, etc) and allow us up to 5 working days to action
firstname.lastname@example.org or email@example.com
For appointment requests, please continue to phone our practices’s reception (to ensure our team triages your request in a safe and timely manner)
Information in different languages - https://www.gov.uk/government/publications Available in Arabic, Bengali, simplified Chinese, traditional Chinese, French, Gujarati, Polish, Portuguese, Punjabi and Urdu.
DATA CHOICES - 'Opt-Out' Form Click here for Opt Out Form
DATA CHOICES - Your data matters to the NHS
Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments.
For more information, please click on CAREDATA under further information.
You have a choice
You do not need to do anything if you are happy about how your information is used.
If you do not want your confidential patient information to be used, you can choose to opt out, by completing the ‘Opt Out’ form. You can change your mind about your choice at any time.
To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters
ACCESS FOR ALL Maynard Court - there is wheelchair access at the front of the surgery. Also at the rear of surgery - off car park. Please contact reception prior to arrival, so we can unlock back gate. The surgery has been designed to allow wheelchair access to all the consultation rooms and waiting room.
Branch Surgery at Waltham Abbey Health Centre - access to surgery is located on 1st floor. Branch surgery offers plenty of parking along with disabled access and lifts to 1st floor.
Nazeing Valley Health Centre - purpose built surgery, with wheelchair access to all the consultation rooms and waiting room. Patient toilet has been designed for the use of the disabled. Surgery has limited car parking.
ALTERNATIVE WAYS TO ACCESS TREATMENT AND CARE - If you are not sure what you should do when you are feeling unwell, use the FREE NHS Health Help Now website or app to see available local services, get advice or find the best treatment for your symptoms.
Alternatively you can call NHS 111 for urgent health advice 24 hours a day. Free to use, NHS 111 advisers and clinicians will help you to find the best service for your needs, whether that’s an out-of-hours GP appointment, emergency dentist or even a referral to A&E. It’s really important to use the right NHS service for your specific symptoms or condition and NHS 111 will help you with this.
Your local pharmacist is an expert in medicines and minor illnesses and a great source of trusted advice on a range of health issues. As well as helping you to get the right over the counter medicine to relieve your symptoms, they will also tell you if something needs attention from your practice nurse, GP, dentist, your local minor injuries unit or urgent care centre.
NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, and view your GP medical record and more. If you already use our online services, You can use the NHS App as well. For more information go to www.nhs.uk/nhsapp
EVENING & WEEKEND APPOINTMENTS- You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/ If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3.
TEXT MESSAGE REMINDER SERVICE - This is to remind patients of their forthcoming booked appointment(s) also, to inform patient of collecting hospital appointment paperwork as well. If we do not have your up to date mobile number, please would you contact and advise reception. If you do not wish us to send you a text reminder, please inform reception as well.
(Site updated 06/09/2021)