Consultations are by appointment only and can be booked either by telephone or in person during reception hours. 

Urgent/Emergency Appointments

If you wish to see a doctor urgently and cannot wait for a routine appointment, please let us know and we will try to fit you in as soon as possible.  Please be aware you may have to wait until last appointment of that surgery.

Lateness Policy

We recognise that it can sometimes be difficult to arrive on time for an appointment due to traffic and other difficulties. However, if you are more than 10 minutes late you may have to wait and be seen at a different time or asked to make a new appointment.

You can now see a GP or another healthcare professional on weekday evenings and weekends. To book an appointment, please call the surgery. To find out more about the service, including the treatment centres where you may be seen, please go to https://hucweb.co.uk/services/gp-extended-access/ If you have booked an evening or weekend appointment in West Essex via your GP surgery and need to cancel or change it, please ring NHS 111 and select option 3. 

If possible please try to telephone reception before 11:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. 

Unfortunately due to the high number of patients not attending their appointments (DNA) the following protocol will be implemented.

1. If patient DNA's an appointment twice or more within 6 months they will be sent a letter confirming practice DNA policy.
2. Any further DNA's will be bought to the attention of lead GP and practice manager who will contact you for your reasons for persistent DNA's.
3. Further DNA's will result in a final warning letter.
4. Patient will be removed from practice list.

We would like to stress the importance of keeping appointments, please phone and let us know if you are unable to keep your appointment so that we can offer it to someone else.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

E REFFERAL QUERIES    For E Referrals (Choose & Book),  If you have not heard from the hospital by the date mentioned on your paperwork please call the telephone number listed on your paperwork to chase up your appointment. 

CENTRAL REFERRAL SERVICE for appointments relating to Dermatology, Gastro, Ophthalmology, Minor Surgery, Rheumatology, Orthopaedics, Vasectomy or Pain Management please call the service direct to chase up your appointment if you have not heard after 2/3 weeks  0300 303 7300

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.