At The Maynard Court & Nazeing Valley Surgeries we aim to give our patients the highest quality of care and welcome any comments, compliments, concerns or complaints that you may have.

On the 1 April 2009, new complaints regulations from the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 took effect and we strictly follow these guidelines.

We hope that any concerns or comments you may have can be sorted out easily and quickly.

We shall acknowledge any complaint within as soon as possible and will offer you the opportunity to discuss the matter. You will be kept informed of our timescales throughout the process.

Please either write in, complete the attached complaints form or email your suggestion/complaint for the attention to maynardcourtsurgery@nhs.net

Please also see our complaints procedure policy by clicking on the link below:

Complaints Process information for patients Maynard Court & Nazeing Valley Surgery

If you feel your complaint is regarding a Hospital, please contact:

PALS at Princess Alexandra Hospital - 01279 827084 or use the online link at Princess Alexandra Hospital webpage

PALS at North Middlesex Hospital    -  0208 887 3172 or email northmid.pals@nhs.net

Dear Patient's,

Please take part in the Friends and Family survey,

Please find the link below:

Friends & Family Survey

We appreciate our patients feedback and look forward to receiving them